A voice agent that answers every inbound call, in the practice's own voice, any hour of the day.
A 24/7 voice agent trained on the clinic's brand voice, brand board, and practice values. It picks up every inbound call — including after-hours and overflow — and runs a personalised, on-brand conversation. It captures the enquiry, scores the lead, updates the patient record in real time, and hands structured context to reception so the team can book the right patients at the right moment.
This is what Door 8 looks like from the patient's side. From the practice's side, it's the end of missed-call silence. No enquiry gets left on an answerphone. None of them get forgotten overnight.
Tone, cadence, and phrasing drawn from the clinic's brand voice spec — not a stock assistant. Sounds like the practice.
Routes calls by intent — new patient, existing patient, emergency — with different conversation paths per lane.
Caller-ID match against the patient record. Returning callers get greeted by name, with last-visit context already in hand.
Every field captured during the call writes to the patient record as it happens. Same schema WF01 expects for every other channel.
Structured summary on the contact record plus a prioritised task on the reception dashboard. Reception picks up with full context.
Pain keywords and urgency signals during the call trigger instant escalation — SMS alert to on-call staff, emergency booking link shared, task flagged red.
The Voice AI agent acts only at the very front of the cycle — it's the answering layer. It does not handle follow-up, does not initiate outbound calls, and does not replace the Conversation AI bot that handles SMS, chat, and DM. Once the call completes, the captured data enters WF01 in exactly the same way as a web-form submission: AI parsing, internal notification, routing by patient type and priority, opportunity creation, callback task. Different door, same record.